The WOW factor!!

Recently I met with one of my trainers and they really wanted to work on improving the WOW factor here at our fitness studio especially now since we are taking on members. I couldn't agree more. How can we improve our WOW factor?

For those that don't know what the WOW factor is, it is basically when someone comes here and experiencing being a client or member of our facility they say "WOW." That is something that we constantly need to be improving and paying attention to. Because it can easily be taken for granted.

I am buying new equipment, new paint, new fans etc.. But what else!! I think are best commodity is our trainers here at the studio. So I'm going to start utilizing them to showcase all of their talents more. We are going to start monthly educational seminars along with a revamped nutritional support program!

I have my ideas but I would like to hear from our clients and customers about what they think will improve the WOW factor. In the end it is their perception that is the the reality of where we are at. So please respond to this blog post and tell us what we can do better or what we are doing well. Constructive criticism is appreciated!

As we move forward this feedback will be critical to ur long term success.